Client Satisfaction Ratings

Thus far for 2008, Shane Wilson has an 93% Client Satisfaction Rating. Quality Service Certified (QSC©) is measured by Leading Research Corporation (LRC). Quality Service Certified (QSC©) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of (QSC©) agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC. Client feedback from the surveys becomes part of the agent's credentials. An overall satisfaction rating is displayed on a consumer website (QualityService.org) where sellers and buyers have the ability to select a real estate professional based upon each agent's validated record of services satisfaction. "Nothing is more important to a prospective client in selecting a professional than the servi9ce results achieved with past clients," says Larry D. Romito, President and CEO of QSC. He adds "Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know the agent's service record has been validated by an independent third party."